Terms and conditions

Last updated 24 September 2026

These terms apply to your use of Food @ Fingers at https://food-at-finger.run.place and the ordering pages it serves, including table QR ordering, restaurant ordering pages and the Food @ Fingers marketplace (together, the “Platform”). By placing an order you agree to these terms.

1. Who we are

The Platform is operated by Food At Fingers (“we”, “us”, “our”), Thiruvananthapuram, Kerala, India. You can reach us using the details on our Contact us page.

2. Our role and the restaurant’s role

We provide the technology that lets partner restaurants take orders and payments. Each order is placed with, prepared by and fulfilled by the restaurant named on the order. The restaurant is responsible for its food, including quality, hygiene, ingredients and allergen information, and for serving, handing over or delivering your order.

3. Menus and prices

• Restaurants set their own menus, prices and item availability, and may change them at any time.
• Prices are in Indian Rupees (₹). Applicable taxes are shown at checkout.
• A platform fee may apply to online payments. It is always shown separately before you pay.

4. Placing an order

• Please check your items, quantities and details before you place an order.
• An order paid online is confirmed once your payment is verified. An order you pay for at the counter is confirmed when the restaurant accepts it.
• A restaurant may decline an order, for example if an item is unavailable or it is closing. A paid order that is declined is refunded as described in our Refund and cancellation policy.

5. Payments

Online payments are processed by our RBI-authorised payment gateway partners. We do not store your card details, UPI PIN or banking passwords. If money is deducted but your order is not confirmed, see our Refund and cancellation policy.

6. Cancellations and refunds

Cancellations and refunds are governed by our Refund and cancellation policy.

7. Pickup, table service and delivery

Preparation, pickup and delivery times shown on the Platform are estimates. Delivery, where a restaurant offers it, is limited to that restaurant’s delivery area. Please give an accurate phone number and address so the restaurant can reach you.

8. Your responsibilities

• Provide accurate information when you order.
• Do not place fraudulent orders, misuse offers, or interfere with the Platform or its security.
• Follow the restaurant’s rules when you are on its premises.

9. Privacy

We collect only what is needed to take and fulfil your order: the name, phone number, email address and delivery address you give us, and your order and payment status. We share these with the restaurant that fulfils your order and with our payment partners to process payments and refunds. We do not sell your personal information. We keep it for as long as needed for your order, accounting and legal obligations. To see or correct your information, contact us.

10. Intellectual property

The Platform’s software, design and content belong to us or our licensors. Restaurant names, menus and images belong to the respective restaurants.

11. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses, and our liability for any order is limited to the amount you paid for that order. The restaurant is responsible for the food it prepares. Nothing in these terms limits any liability that cannot be limited under applicable law.

12. Changes to these terms

We may update these terms from time to time. The date at the top of this page shows the latest version, and continuing to use the Platform means you accept the updated terms.

13. Governing law and jurisdiction

These terms are governed by the laws of India. The courts at Thiruvananthapuram, Kerala have exclusive jurisdiction over any dispute arising from them.

14. Contact

Food At Fingers, Thiruvananthapuram, Kerala, India · foodatfigers@gmail.com · +91 8893247160